Privacy Policy & Terms

PRIVACY POLICY

This privacy policy sets out how ANCESTREL uses and protects any information that you give us when you use this website.

ANCESTREL is committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

In order to keep you informed, we may collect the following information:

• Contact details including name, email, telephone number and shipping and billing address.
• Payment or credit card information.
• Personal preferences including your wish list as well as marketing and cookie preferences.
• Cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons, tags and interactions with our Platform.
  

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will never sell, distribute or lease your personal information to third parties.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please contact us.

SHIPPING

Free UK delivery on orders over £100.

Otherwise shipping within England, Scotland and Wales will be a flat rate of £5.

Next working day delivery for most UK postcodes for orders placed before 12pm (not guaranteed).

Our wine is stored in ideal conditions to ensure your wine arrives in the best possible condition and is delivered by a second to none service so we can promise that it arrives safely, securely and on time.

DISCOUNTS

10% off first order | Use code: welcome10 at checkout.

10% off orders over £200 | Use code: over200 at checkout.

20% off orders over £400 | Use code: over400 at checkout.

REFUNDS & RETURNS

Please contact info@ancestrel.com if there are any issues with your delivery. We will resolve the issue as soon as we possibly can.

Please keep in mind that we cannot accept returns on open bottles. 

If you have any questions or would like any assistance with placing an order please contact info@ancestrel.com

You have the right to cancel your order after purchase.